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FAQ

1. Tag Rules Notification Not Working

1.1. Check Arena SSE Connection

Go to Arena Details & Status Screen and check if Arena SSE Connection is OK

  • Status Not Set:
  • SSE Must be configured on the Wiser Server and you must use Auth at the Add Arena Screen.
  • Status Timeout: (After a few minutes)
  • Check your Firewall for the SSE Address and SSE Port
  • Status OK:
  • Check Tag Rules Subscription in the Section Below

1.2. Check Tag Rules Subscription

  • Go to the Tag Rules Screen and check if you are Subscribed to all desired Rules.

Info

NOTE

Before version 4.0, it was required to Manually restart the SSE Connection after Subscribing or Unsubscribing to a Rule.

How to: (Either one)

  • Disconnect and Reconnect
  • Go to the Arena Details & Status Screen and click the Reset Button at the Arena SSE Connection Card

1.3. Check Your Operation System Notification Settings

Some systems might silence notifications in some situations.